Communication, Coding and Collections: The Three C’s of the Profitable Practice
Having a profitable practice requires a team effort. From the first phone call, which could be from a referring office, to the appointment, patients are driven by what their insurance will pay. Your entire team – from the business team to the clinical team – will learn how to educate patients and help them understand the quality of care they will receive in your practice. With this patient-focused rather than insurance-driven mindset, your team will be able to provide amazing customer service and ultimately provide you with a profitable practice. Discover how excellent communication, proper coding by the team and above-average collections can impact your practice’s efficiency and financial health.
At the conclusion of this program, participants should be able to:
- Identify new communication techniques to ensure patients are educated and compliant.
- Describe new coding and collections efficiencies.
- Explain the difference between a patient-focused office andan insurance-driven practice.
Relevant Conflict of Interest Disclosure: No Relevant Conflict of Interest Disclosures were reported.
An Internet-based CME Activity
Original Release Date: May 6, 2020
Expiration Date: May 6, 2023
Estimated time to complete this educational activity: 1.5 hours
Method of participation: Self-Study
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