Communication, Coding and Collections: The Three C’s of the Profitable Practice

Having a profitable practice requires a team effort. From the first phone call, which could be from a referring office, to the appointment, patients are driven by what their insurance will pay. Your entire team – from the business team to the clinical team – will learn how to educate patients and help them understand the quality of care they will receive in your practice. With this patient-focused rather than insurance-driven mindset, your team will be able to provide amazing customer service and ultimately provide you with a profitable practice. Discover how excellent communication, proper coding by the team and above-average collections can impact your practice’s efficiency and financial health.

Learning Objectives

At the conclusion of this program, participants should be able to:

  1. Identify new communication techniques to ensure patients are educated and compliant. 
  2. Describe new coding and collections efficiencies. 
  3. Explain the difference between a patient-focused office andan insurance-driven practice. 

Laci Phillips
Practice Dynamics
Chesterfield, MI
Relevant Conflict of Interest Disclosure: No Relevant Conflict of Interest Disclosures were reported.

An Internet-based CME Activity
Original Release Date: May 6, 2020
Expiration Date: May 6, 2022
Estimated time to complete this educational activity: 1.5 hours
Method of participation: Self-Study

Key:

Complete
Failed
Available
Locked
Faculty and Planner Disclosure
Pre-Quiz
3 Questions  |  1 attempt  |  0/3 points to pass
3 Questions  |  1 attempt  |  0/3 points to pass
Communication, Coding and Collections: The Three C’s of the Profitable Practice
Open to view video.
Open to view video.
Post-Quiz
3 Questions  |  1 attempt  |  2/3 points to pass
3 Questions  |  1 attempt  |  2/3 points to pass
Survey
11 Questions
Certificate
1.50 CDE/CME credits  |  Certificate available
1.50 CDE/CME credits  |  Certificate available