Technical Support
For technical support or general questions, please email CEOnline@aaoms.org, or call AAOMS' Continuing Education Department at 800-822-6637.
Do I need any special software to take courses?
You do not need special software. AAOMS recommends using Google Chrome as the browser because most software companies no longer support Internet Explorer.
I forgot my password. How do I access my account?
Reset your password on the login page of CEOnline, or click here.
General CE Questions
How do I search or browse courses?
Learners can search or browse for courses by using the full site search, or filters within the CEOnline Catalog. The full site search will be displayed in two areas: the top right corner of any page (magnifying glass) or in the left side menu as "Full Site Search".
The filters displayed in the CEOnline Catalog are available within our other areas of CEOnline, such as CE on Demand or Live Webinars, to assist in narrowing your search to courses of interest.
When do new courses get added?
Roughly 30 new courses are added to our library each year. AAOMS features new webinars and on-demand CE courses several times a month. AAOMS maintains a CE library of more than 150+ clinical courses, 45+ practice management courses, coding and billing/reimbursement courses, and more.
Can I retake a course to refresh my knowledge?
For on-demand CE clinical courses, you can rewatch the video as many times as you wish. This varies for coding and practice management courses by course type. See individual course descriptions for specific details. If you have questions about a specific course, email ceonline@aaoms.org.
One of the course components won’t launch correctly. What do I do?
Typically, these issues result from using Internet Explorer. AAOMS recommends using Google Chrome. If you continue to have issues, email ceonline@aaoms.org.
Do I have to complete an on-demand course in one sitting?
No. You will be able to stop and return to an on-demand course at any time.
Can I download a course and watch it later offline?
No, you must have an internet connection to stream the course content. You can access it through your desktop, tablet or phone.
I added a course and it’s not appearing.
There may be a short delay between adding a course and when it appears in your dashboard. If the course is still not appearing after an extended amount of time, please contact CEonline@aaoms.org.
Purchasing and Accessing Courses
I enrolled in a course. Where do I access it?
All enrolled current and past courses can be found within your CEOnline Dashboard. Below are a few specific details by type of purchase you may have made.
How do I register someone else for a course?
The person who will be taking the course must create an account at AAOMS.org/CEOnline. Once an account is created, the course can be purchased via the shopping cart. To ensure the correct name is listed on the CE Certificate, you must register it under that individual’s account.
Can I get a refund for an AAOMS purchase?
Registrants can receive a full refund for a webinar until the day before the event. No refund will be given for cancellation the day of the event. On-demand CE courses are not eligible for refunds.
I am not an AAOMS member. Can I still attend a webinar or purchase an on-demand course?
Non-members are welcome to purchase and attend both on-demand courses and webinars. You must first register and create an account at AAOMS.org/CEonline. After creating an account, you will have access to the entire AAOMS library for purchasing.
How do I take advantage of special member pricing for courses?
AAOMS members receive discounted pricing on select courses and webinars. You can find more information and apply at AAOMS.org/become-a-member.
How do I access the courses I have added?
Once you have gone through the checkout process, you can access your courses at ceonline.aaoms.org/My-Dashboard.
Webinars
I enrolled in a webinar that takes place during an inconvenient time. Can I watch it later?
Yes, you will have access to the webinar recording for up to 30 days after it occurs. For on-demand courses, you may complete them at any time.
I want to present a webinar. How do I apply?
You can apply to present webinars on clinical, practice management or coding topics at AAOMS.org/Speakers.
My office wants to watch a webinar or an on-demand course at the same time. How do we get our CE certificates?
All practice management and coding webinar registrants are encouraged to watch as a team in one location. The main registrant must complete his or her CE certification process on the web component. All other viewers of the course can email ceonline@aaoms.org to receive their certificate.
On-demand clinical courses provide only one CE certificate per registrant.
CE Credit
How do I obtain CE credit?
Once you have completed watching the video for a course, you will be prompted to complete a quiz and survey. You will then be automatically issued a CE certificate you can print or email.
How do I know which courses I have taken?
The Dashboard of your user page on AAOMS.org/CEonline will list the courses you have completed.
Where can I access my CE certificates from courses I’ve taken?
You can access your completed course CE certificates within the CEOnline Dashboard on the left sidebar of AAOMS.org/CEonline (home page). Additionally, you may use the Transcript/Achievements section to capture a full list of credits earned. This feature, also, allows learners to enter CE credits outside of the CEOnline platform, serving as a centralized location to house your CE certificates.
For in-person AAOMS events you have attended, you can access certificates at AAOMS.org/myCE.
CE Subscriptions
What types of subscriptions are offered?
AAOMS CEOnline offers two member-only CE subscription types. The Clinical CE Subscription includes over 150 courses, ranging in topics specific to the OMS. The Practice Management CE Subscription provides over 45 courses for the audience of the professional staff within the OMS team.
Which courses are included?
Select on-demand courses are included to each subscription. These courses vary from previous webinar recordings to courses found to be of interest to our audience. Have an idea for a course? Email CEOnline@aaoms.org. To view a complete list of courses within each subscription, please see below:
How do I add courses to my account?
To add courses to your account, first go to either Clinical CE Subscription or Practice Management CE Subscription to view all of the courses that are included in the subscription. Select the course(s) you wish to view and add them to your cart. When you checkout, all included courses should be listed as $0. For detailed instructions, click here.
Are webinars included?
Live webinars are not included in the CE Subscription. Recordings of live clinical and practice management webinars will be added at a later date.
How long will I have access to the subscription?
365 days
How do I access the CE I’ve earned?
To access the CE Certificates of courses you have completed, go to your Dashboard and search ‘Passed’ under ‘filter by certificate/CE’. You can then go through the courses you have completed and print or save a PDF of the certificate.
Will my subscription automatically renew?
No, the subscription will not renew automatically. You will receive an email notification when your subscription is about to expire with your renewal options.
Can I cancel the subscription?
On-demand CE courses are not eligible for refunds or cancellations.
If you have any further questions, please contact us at ceonline@aaoms.org.
