Build a Team that Rocks* - On Demand Access

To take a practice to the next level, well-defined systems and proper training must be in place. When team members understand the “why” behind what they are asked to do, the practice runs more efficiently and smoothly. When all the team members recognize their purpose, they will work harder together to achieve the desired goals. This 90-minute webinar will review the importance and skills of creating the ultimate customer service experience for patients to produce a happier, motivated team and loyal, lifelong patients. Participants will learn how to understand what patients are thinking and how they process information to help increase case acceptance. Most offices have a backdoor problem, and discovering how to close it will take the focus off pursuing only new patients and help the practice’s numbers grow.

*Indicates that this activity is approved by AAOMS for continuing dental education credit ONLY.

Learning Objectives

At the conclusion of this program, participants should be able to:

  1. Define the practice’s “why” while remembering its purpose.
  2. Explain the business cycle and the importance of customer service in the dental office.  
  3. Discuss the key to case acceptance by breaking down and analyzing the buying cycle. 
  4. Distinguish the difference between being proactive and reactive to practice issues. 

An Internet-based CDE Activity
Original Release Date: October 19, 2021
Expiration Date: October 19, 2024
Estimated time to complete this educational activity: 1.5 hours
Method of participation: Self-Study

Laura Nelson, MS, FAADOM

Laura Nelson, MS, FAADOM, is the award-winning founder of Front Office Rocks, a virtual training platform for dental teams that teaches office systems and methods to help practices achieve exceptional customer service. With her interactive and innovative approach as the leader in dental front office solutions and training, she has mentored thousands of dentists and dental team members to achieve unprecedented results in growth and empowered dentists and office managers to excel at performance-based hiring. She is the best-selling author of Step Away from the Drill, a book that has helped dentists understand and embrace the business side of dentistry. Nelson received her MS in organizational development from Johns Hopkins University, focusing on leadership development and success. She is a member of the National Speakers Association, The Speaking Consulting Network and the Academy of Dental Management Consultants. 

Relevant Conflict of Interest Disclosure: No relevant conflict of interest disclosed. 

Continuing Education Provider Approval
The American Association of Oral and Maxillofacial Surgeons is an ADA CERP Recognized Provider.

ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education.

ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

The American Association of Oral and Maxillofacial Surgeons designates this activity for 1.5 continuing education credit(s).

AGD - Accepted Program Provider
Provider ID# 214680


Faculty and Planner Disclosure
3 Questions  |  1 attempt  |  0/3 points to pass
3 Questions  |  1 attempt  |  0/3 points to pass
Build a Team that Rocks
Open to view video.
Open to view video.
3 Questions  |  Unlimited attempts  |  2/3 points to pass
3 Questions  |  Unlimited attempts  |  2/3 points to pass
11 Questions
1.50 CDE credits  |  Certificate available
1.50 CDE credits  |  Certificate available