Building a Thriving Workforce: Effective Strategies for Training, Retention and Leadership*
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- Member - $120
- Resident Member - $120
- Allied Staff Member - $120
- Professional Staff Nonmember - $240
- Other Nonmember - $240
- Practice Management CE Subscriber - Free!
- CE Subscriber (Clinical & PM) - Free!
A guide to optimizing time for training, hiring and developing staff, this session will cover techniques for training new hires, onboarding strategies and continuous development to empower employees. It also will address employee retention, focusing on identifying practice needs, fostering a thriving environment and creating a culture of recognition and growth. The role of leadership in training and retention, including the “Constellation Leadership” style, will be discussed.
*Indicates that this activity is approved by AAOMS for continuing dental education credit ONLY.
Learning Objectives
At the conclusion of this program, participants should be able to:
- List opportunities for growth for new hires, set standards and expectations through consistency in training.
- Conduct leadership development meetings and opportunities for their key players on their team.
- Discuss key components to achieving higher retention rates among staff.
- Review progression and developments that make team members want to progress and stay in an engaging practice.
- Outline the traits of a star employee, describe how to be detailed and set expectations among them.
Shannon B. Williams
Clinical Administrator
Oral and Maxillofacial Surgeons of Utah
Layton, Utah
Disclosure(s): No financial relationships to disclose
An Internet-based CDE Activity
Original Release Date: September 18, 2025
Expiration Date: September 18, 2028
Estimated time to complete this educational activity: 2.0 hour(s)
Method of participation: Self-Study
Shannon B. Williams
Clinical Administrator
Oral and Maxillofacial Surgeon of Utah
Shannon Williams is a passionate clinical administrator with over 10 years’ experience in the OMS office. Shannon began her career path in pediatric dentistry where she was eager to elevate her knowledge with a more advanced practice and traded in her prophy angle for a 15 blade.
Throughout her career, Shannon has been dedicated to advancing within her practice and creating a training system for new hires that ensure consistency in standards and expectations. She has served on the committee board for Utah Association of Oral and Maxillofacial surgeons (UAOMS), where she played a pivotal role in bringing the clinical aspect to the conference as well as increasing attendance numbers from offices all across Utah. Shannon has obtained the following certifications DAANCE, ACLS, PALS, IV administration and Credentialed to assist within the Operating Room at her local hospitals.
Outside of work Shannon is a devoted wife and a mother to 3 incredible boys. She enjoys breaking a sweat in the gym and staying competitive in sports with her kids. In the coming years she aims to bring awareness and support to OMS managers across the country on the ability to better improve the training and public knowledge of what it means to be a surgical assistant in the OMS office.
Disclosure(s): No financial relationships to disclose
Continuing Education Provider Approval
The American Association of Oral and Maxillofacial Surgeons is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education.
ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.
The American Association of Oral and Maxillofacial Surgeons designates this activity for 2.0 continuing education credit(s).
AGD - Accepted Program Provider
FAGD/MAGD Credit
11/1/22-12/31/26
Provider ID# 214680
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