Can’t Everyone Just Get Along? Conflict Resolution without any Collateral Damage* - On Demand Access
Do you find yourself having to play referee, psychologist and parent to get others to “play well in the sandbox?” During this 90-minute webinar, participants will unlock strategies to resolve conflict quickly and effectively. Attendees will learn how to help avoid conflict by creating a less contentious atmosphere that fosters more teamwork and customer service internally and externally. Understand how to facilitate a professional and constructive confrontation, allowing both parties to voice their opinions and hear the other person's perspective. Help separate fact from feelings and determine root causes to eliminate the actual problem(s), not just symptoms.
*Indicates that this activity is approved by AAOMS for continuing dental education credit ONLY.
At the conclusion of this program, participants should be able to:
- Facilitate a professional and constructive confrontation, allowing both parties the chance to voice their opinions and hear other people’s perspective.
- Separate fact from feelings and determine root causes so you can eliminate the actual problem(s), not just the symptoms.
- Create and foster an atmosphere that lessens the occurrence of conflict and proactively resolves it when it arises.
- Discover the importance of constructive phrasing to open lines of communication while working to reduce or resolve conflict.
An Internet-based CDE Activity
Original Release Date: November 9, 2022
Expiration Date: November 9, 2025
Estimated time to complete this educational activity: 1.5 hours
Method of participation: Self-Study
Randy Anderson, CSP
Randy Anderson is co-founder of E3 Professional Trainers, a firm that provides workplace and life training for individuals, teams and companies. In his work, Anderson helps people improve personal productivity and live a more fulfilling life, while at the same time aiding organizations in improving profitability. Recognizing his proven expertise in speaking eloquence, business enterprise and professional ethics, he was awarded the designation of Certified Speaking Professional. He has participated in and completed numerous training and professional development courses. Before starting his business in 2005, he spent 20 years in sales and sales management. It is from that experience that he draws the ideas and strategies to help his clients improve their performance in the workplace and achieve their maximum potential in life.
Disclosures: No Relevant Conflict of Interest Disclosures were reported.
Continuing Education Provider Approval
The American Association of Oral and Maxillofacial Surgeons is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education.
ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.
The American Association of Oral and Maxillofacial Surgeons designates this activity for 1.5 continuing education credit(s).
AGD - Accepted Program Provider
Provider ID# 214680
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