Effective Communication From the Surgical Office to the Boardroom (and Everywhere in Between)*
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- Member - $100
- Resident Member - Free!
- Allied Staff Member - $100
- Professional Staff Nonmember - $200
- Other Nonmember - $200
Communication is critical – but many healthcare providers and team members do it poorly. Designed for both OMSs and staff, this session will dissect what makes communication effective versus what makes it harmful by utilizing the presenters’ personal experiences, patient interactions, improvisation, male vs. female communication styles and principles of clinical hypnosis. Concepts to help attendees become more effective with patients, staff, colleagues and on social media will be presented.
*Indicates that this activity is approved by AAOMS for continuing dental education credit ONLY.
Learning Objectives
At the conclusion of this program, participants should be able to:
- Analyze examples of both great and poor communication styles and appreciate their effectiveness.
- Assess which communication style is needed for different situations (e.g., communicating differently in the OR versus a patient consultation).
- Demonstrate mirroring of both verbal and non-verbal communication.
- Examine basic principles of improv to improve their communication effectiveness.
- Describe how principles of clinical hypnosis can and cannot improve patient care.
Stephanie Ganter, DDS, MS
Periodontist
The Dental Specialists
Garland, Texas
Disclosure(s): No financial relationships to disclose
Robert McNeill, DDS, MD, MBA
OMS with The Dental Specialists
American Dental Association Dental Team Wellness Advisory Committee
Garland, Texas
Disclosure(s): No financial relationships to disclose
An Internet-based CDE Activity
Original Release Date: September 13, 2024
Expiration Date: September 13, 2027
Estimated time to complete this educational activity: 2.0 hour(s)
Method of participation: Self-Study
Stephanie R. Ganter, DDS, MS
Periodontist
The Dental Specialists
Dr. Stephanie R. Ganter is a periodontist in practice with an OMS in Dallas, Texas. She is the co-creator of the YouTube/Podcast 'Between Two Teeth' and was the co-host of the 2023 annual session of the American Dental Association.
She is a 10 under 10 award winner with the American Dental Association, was the co-host of the ADA annual session in 2023, was recently voted as a top influencer with Incisal Edge magazine and has completed a fellowship in Integrative Medicine.
Disclosure(s): No financial relationships to disclose
Robert McNeill, DDS, MD
OMS with The Dental Speciaists
American Dental Association Dental Team Wellness Advisory Committee
Dr. Robert McNeill is an OMS board member with the Texas State Board of Dental Examiners, an examiner with the American Board of Oral and Maxillofacial Surgery, adjunct faculty with Texas A&M College of Dentistry, Member of the American Dental Association Dental Team Wellness Initiative and is an unlikely YouTuber/Podcaster with 'Between Two Teeth'. He was the co-host of the American Dental Association annual session in 2023. He is an OMS in a multi-specialty practice in Dallas, Texas with his YouTube co-host and periodontist Dr. Ganter.
Dr. McNeill has completed his fellowship in Integrative Medicine, is a former Senior Executive Fellow with the Harvard Kennedy School and obtained his MBA in healthcare management and leadership.
Disclosure(s): No financial relationships to disclose
Continuing Education Provider Approval
The American Association of Oral and Maxillofacial Surgeons is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education.
ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.
The American Association of Oral and Maxillofacial Surgeons designates this activity for 2.0 continuing education credit(s).
AGD - Accepted Program Provider
FAGD/MAGD Credit
11/1/22-12/31/26
Provider ID# 214680
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