Front Admin: You Can Effectively Lead, Strengthen and Unite your Team*
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- Member - $100
- Resident Member - $100
- Allied Staff Member - $100
- Professional Staff Nonmember - $200
- Other Nonmember - $200
What does it take to make leaders among leaders? Learn successful tips and strategies to use daily to encourage a strong collaboration between front and back office. Elevate effective communication skills for an improved daily environment and real connection with the team.
*Indicates that this activity is approved by AAOMS for continuing dental education credit ONLY.
Learning Objectives
At the conclusion of this program, participants should be able to:
- Identify how to unify fellow team members through proven techniques and skills.
- Develop an enhanced working environment within the dental office.
- Create a team-centered culture.
Denise J. Williams-Jones, RDA
Owner - Founder
Next Level to Success
Pasadena, California
Disclosure(s): No relevant financial relationships to disclose.
An Internet-based CDE Activity
Original Release Date: September 22, 2023
Expiration Date: September 22, 2026
Estimated time to complete this educational activity: 2.0 hours
Method of participation: Self-Study
Denise J. Williams-Jones, RDA
Owner - Founder
Next Level to Success
Denise Williams-Jones is a Customer Service Consultant, Speaker, Founder and Owner of Next Level to Success. She started in the dental field in 1995, working in some of the top dental offices in Southern California, with roles including chair side assistant, inventory and supply manager, team trainer, scheduling coordinator, financial coordinator, marketing liaison, community outreach, and front office lead.
Denise is currently a consultant for the American Dental Association as part of the Dental Team Advisory Group for Practice Management. She is a member of Crown Council, Speaking Consulting Network, and has designed continuing education courses for the American Dental Association. She is a graduate of Scheduling Institute and ToPs Institute, two highly respected training programs. She holds several certifications in Phone Training, Maximizing Patient Flow, Treatment Case Acceptance, and Delivering Exceptional Customer Service with regards to all things patient care.
Denise has a passion and commitment to customer service. She is a born leader who pays attention to detail, is committed to an organized yet friendly environment, and has a track record of noticeable performance growth with the practices she has worked with. Over 27 years of real-life experience of using proven techniques have taken practices to that Next Level to Success. Protect the health of your practice and let her impart these qualities to you and your team.
Disclosures: No relevant financial relationships were disclosed.
Continuing Education Provider Approval
The American Association of Oral and Maxillofacial Surgeons is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education.
ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.
The American Association of Oral and Maxillofacial Surgeons designates this activity for 2.0 continuing education credit(s).
AGD - Accepted Program Provider
FAGD/MAGD Credit
11/1/22-12/31/26
Provider ID# 214680
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