Process Improvements to Enhance the OMS Patient Journey: How Incremental Changes Can Lead to Monumental Results*
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- Member - $120
- Resident Member - $120
- Allied Staff Member - $120
- Professional Staff Nonmember - $240
- Other Nonmember - $240
- Practice Management CE Subscriber - Free!
- CE Subscriber (Clinical & PM) - Free!
Designed for private practice OMSs, this session will focus on three facets of practice management: vision, patient journey analysis and daily management. Vision covers developing a clear vision, strategic planning for growth, financial planning and scaling strategies. Patient journey analysis involves mapping the patient journey, identifying critical steps and bottlenecks, leveraging technology and enhancing patient experience at each touchpoint. Daily management addresses implementing a culture of continuous improvement, effective team communication strategies, performance monitoring, staff training and problem-solving techniques.
*Indicates that this activity is approved by AAOMS for continuing dental education credit ONLY.
Learning Objectives
At the conclusion of this program, participants should be able to:
- Remodel the practice’s vision and strategy into a tangible growth plan.
- Analyze the patient journey for critical touchpoints and bottlenecks.
- Apply daily tactics to communicate change and implement continuous improvement.
Josh E. Everts, DDS, MD, FACS
Chief Clinical Officer
OMS360
Alaster, Alabama
Disclosure(s): No financial relationships to disclose
Burake Taye
Chief Strategy, Operations and Technology
OMS360
Cummings, Georgia
Disclosure(s): No financial relationships to disclose
An Internet-based CDE Activity
Original Release Date: September 18, 2025
Expiration Date: September 18, 2028
Estimated time to complete this educational activity: 2.0 hour(s)
Method of participation: Self-Study
Josh E. Everts, DDS, MD, FACS
Chief Clinical Officer
OMS360
Dr. Josh Everts is a distinguished oral and maxillofacial surgeon with extensive experience in both clinical practice and corporate management. He earned his Doctor of Dental Surgery (DDS) degree from the University of Iowa College of Dentistry, followed by his Doctor of Medicine (MD) from the University of Alabama Birmingham. Dr. Everts completed his residency in Oral and Maxillofacial Surgery at the University of Alabama Birmingham.
Dr. Everts opened a new private practice directly out of residency and grew that business to four surgeons in four locations across Alabama and Georgia. Through that process, he has developed a passion for practice management and workplace efficiencies. His passion for the business of oral and maxillofacial surgery has led him to be the founding practice for OMS360, the private equity backed DSO. Currently serving as the Chief Clinical Officer at OMS360, Dr. Everts brings a wealth of expertise to his role. His focus is clinical excellence and patient-centered care while achieving growth and financial success.
Dr. Everts is board certified by the American Board of Oral and Maxillofacial Surgery and is a Fellow of the American College of Surgeons (FACS). His commitment to excellence in patient care and surgical innovation has earned him recognition in his field. Throughout his career, Dr. Everts has demonstrated a dedication to advancing the practice of oral and maxillofacial surgery through his clinical work, teaching, and corporate endeavors.
Disclosure(s): No financial relationships to disclose
Burake Taye
Chief Strategy, Operations, and Technology Officer
OMS360
Burake Taye is the Chief Strategy, Operations, and Technology Officer at OMS360, a premier oral surgery support organization, where he oversees daily operations and practice optimization strategies.
He is an Operating Executive at Shore Capital Partners, a private equity firm with over $11 billion in committed capital specializing in healthcare investments, focusing on building platforms both organically and through M&A.
Previously, Burake was an Investment and Operations professional at Cerberus Capital Management, where he evaluated investment opportunities and worked with portfolio management teams to implement value-creation initiatives. Prior to that, he served as a Managing Consultant at IBM Watson Health / Simpler Consulting, leading strategic and operational transformation engagements across healthcare and industrial clients in the U.S. and South Africa. He specializes in building lean and continuous improvement systems to enhance provider productivity, staff optimization, patient access, and clinic workflows, all while improving financial performance.
Burake received his MBA from The Wharton School and MA from The Lauder Institute at the University of Pennsylvania, his MEng in Engineering Management, and a B.S. in Industrial Engineering from the Rochester Institute of Technology.
Disclosure(s): No financial relationships to disclose
Continuing Education Provider Approval
The American Association of Oral and Maxillofacial Surgeons is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education.
ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.
The American Association of Oral and Maxillofacial Surgeons designates this activity for 2.0 continuing education credit(s).
AGD - Accepted Program Provider
FAGD/MAGD Credit
11/1/22-12/31/26
Provider ID# 214680
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