We are All Immigrants to the Other Generations: Attract, Retain, Sustain a 4-GEN Team Culture*
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- Member - $60
- Resident Member - $60
- Allied Staff Member - $60
- Professional Staff Nonmember - $120
- Other Nonmember - $120
- Practice Management CE Subscriber - Free!
- CE Subscriber (Clinical & PM) - Free!
Society is in the midst of a shift from product-centricity to people-centricity. The younger the generation, the higher the expectation for ongoing coaching, mentorship and involvement. Successful OMS practices attract new employees and reduce team turnover by continually offering “up-skilling” and “re-skilling.” Practices sometimes have a four-generation workforce and can experience the “Generational Friction Factor.” This session will focus on the key to cultivating and retaining a passionate team – generational perception. Each generation measures against their own language, perceptions and work value. To bridge the divide and flourish, everyone must recognize, respect and embrace the 4-GEN differences. This session will show how to spot generational markers and develop strategies to reduce friction points that are damaging the team culture.
*Indicates that this activity is approved by AAOMS for continuing dental education credit ONLY.
Learning Objectives
At the conclusion of this program, participants should be able to:
- Determine how to cultivate a generationally perceptive team to create desirable employee experiences.
- Describe how to leverage onboarding as a connection and retention tool.
- Examine how to implement high-level generational communication and marketing.
- Discuss how to implement strategies to improve chronic turnover, lack of engagement and stagnant/declining production.
Lisa Copeland, RDH, CSP, CVP
CEO
Communicate With Influence LLC
Park City, Utah
Disclosure(s): No relevant financial relationships to disclose.
An Internet-based CDE Activity
Original Release Date: September 20, 2023
Expiration Date: September 20, 2026
Estimated time to complete this educational activity: 1.0 hours
Method of participation: Self-Study
Lisa Copeland, RDH, CSP, CVP
CEO
Communicate With Influence LLC
Lisa Copeland is renowned as a leading authority in dental team communication and serves as the CEO of Communicate With Influence, LLC.
Not only is she a Generation X professional, but she's also an accomplished author, IRONMAN, coach, and an international speaker. Her diverse global experience spans from the US and Europe to Southeast Asia, enabling her to bring a wealth of first-hand knowledge to her coaching.
Throughout her varied career, Lisa has held multiple roles within dental teams, a fact that amplifies her coaching efficacy and allows her to relate directly to her clients' challenges and triumphs. Dedicated to promoting optimized communication strategies, she passionately guides dental times towards achieving heightened profitability and enhanced performance.
Among her many achievements, Lisa holds the distinguished CSP Award from the National Speakers Association, an honor bestowed upon fewer than 12% of speakers worldwide. Impressively, she stands as one of the only three Registered Dental Hygienists globally to have earned this esteemed accolade.
Disclosures: No relevant financial relationships were disclosed.
Continuing Education Provider Approval
The American Association of Oral and Maxillofacial Surgeons is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education.
ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.
The American Association of Oral and Maxillofacial Surgeons designates this activity for 1.0 continuing education credit(s).
AGD - Accepted Program Provider
FAGD/MAGD Credit
11/1/22-12/31/26
Provider ID# 214680
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