To take a practice to the next level, well-defined systems and proper training must be in place. When team members understand the “why” behind what they are asked to do, the practice runs more efficiently and smoothly. When all the team members recognize their purpose, they will work harder together to achieve the desired goals. This 90-minute webinar will review the importance and skills of creating the ultimate customer service experience for patients to produce a happier, motivated team and loyal, lifelong patients. Participants will learn how to understand what patients are thinking and how they process information to help increase case acceptance. Most offices have a backdoor problem, and discovering how to close it will take the focus off pursuing only new patients and help the practice’s numbers grow. Code: WPM211019

This 90-minute webinar will address the importance of diversity and inclusion in modern U.S. society. The speaker will discuss how to develop cultural sensitivity and competency with patients and team members, including those with limited English proficiency, with HIPAA concerns. Strategies to promote a more inclusive working environment also will be reviewed. Code: WPM211027

Advanced imaging services have received significant attention over the past 10 years. Providers of such services as CT scans are required to have specific accreditation in order to receive reimbursement. While these requirements have been in place for some time, beginning Jan. 1, 2022, another set of requirements will be implemented. Appropriate Use Criteria (AUC) was created by the Centers for Medicare and Medicaid Services (CMS) to ensure beneficiaries are receiving the most appropriate imaging service for their clinical situation. This 90-minute webinar will discuss requirements of both advanced imaging and AUC, correct code and modifier reporting as well as impacts to reimbursement. Code: WCW211110