The OMS operative report is the first line of defense for the coding and reimbursement of a procedure or surgery. Comprehensive operative report documentation can make the difference between an organization receiving timely payment or fighting with insurance companies for reimbursement it may not receive due to documentation deficiencies. Every operative report consists of the following components: heading, history/indications for surgery, body of the report, and findings and follow-up required for the patient. In this 90-minute webinar, participants will discuss the key components of the OMS operative report, strategies for successfully dissecting it, applicable OMS billing rules, auditing protocols and practical case studies on this topic. Code: WCW221005

As general dental practitioners perform more specialized procedures such as dental implants, there is a growing need for direct patient access and patient acquisition diversification by the oral and maxillofacial surgeon. This 90-minute webinar will focus on social media presence in OMS practice marketing. Participants will investigate social media platforms – including Facebook, Instagram, Twitter, YouTube, TikTok and Snapchat – to discuss how they can aid in diversifying the portfolio of patient acquisition. Attendees also will learn about the importance of search engine optimization and key items to keep in mind to ensure a practice website ranks well on search engines. Code: WPM221019

OMS offices will be using a new set of E/M guidelines for patient visits in a facility effective January 2023. These guidelines are an extension of the 2021 changes that impacted only the Office and Other Outpatient E/M codes. Because the 2023 changes involve a larger code range (e.g., inpatient, emergency department and other non-office visits), your revenue cycle may be significantly affected. This 90-minute webinar will provide a summary of revisions, give examples of how to select the appropriate level of service to report and explore the implementation of these new E/M coding guidelines. Code: WCW221102

Do you find yourself having to play referee, psychologist and parent to get others to “play well in the sandbox?” During this 90-minute webinar, participants will unlock strategies to resolve conflict quickly and effectively. Attendees will learn how to help avoid conflict by creating a less contentious atmosphere that fosters more teamwork and customer service internally and externally. Understand how to facilitate a professional and constructive confrontation, allowing both parties to voice their opinions and hear the other person's perspective. Help separate fact from feelings and determine root causes to eliminate the actual problem(s), not just symptoms. Code: WPM221109