Are your accounts receivable out of control? Does your insurance claims report weigh more than your desk? Learn to develop proven systems to track accounts receivable more effectively and follow up on past due claims more efficiently. Design systems for collecting from patients without being perceived as the “bad guy.” Code: WCW210414R

The opioid epidemic continues to take a punishing toll on individuals, families and communities around the country. The COVID-19 pandemic has magnified the opioid epidemic’s impact. In the face of this, oral and maxillofacial surgeons and their teams have adopted safe opioid prescribing practices. The epidemic is evolving and so must the response. This 90-minute webinar will update participants on opioid and other substance use and provide actionable steps to build on safe opioid prescribing with universal screening, reducing stigma and supporting recovery. Code: WPM210427

This 90-minute webinar will examine the prospects for new and established OMS practitioners joining a Dental Service Organization (DSO). It will include introductory explanations of the DSO structure and delivery process and will discuss what a surgeon should understand when determining whether to practice within the DSO model. Topics will include organizational structures, legal relationship of the provider, clinical care, doctor production, compensation and transition considerations. Code: WPM210518

The private insurance industry as well as federal and state governing bodies are responsible for financing most healthcare treatment in the United States. These entities are constantly evolving in regard to budgets, perceived treatment necessity, legislative initiatives and market share. This 90-minute webinar – specific to OMSs, managers as well as coding and billing staff – will focus primarily on private insurance industry efforts to reduce their cost of care, attempts to add or remove OS procedures and alter overall methodology to compensate OMSs for treatment. It will cover new companies and products that have the potential to disrupt traditional markets. An overview of recent network participating contract language will be discussed along with what steps can be taken to remedy (if applicable). A 20-minute question-and-answer period at the end will facilitate discussion among the participants. The webinar also will include a summary of material industry changes that have occurred in the past 12-18 months and/or are pending with a breakdown of resulting effects for the OMS community. Code: WCW210609

This 90-minute webinar provides resources and tools to assist OMSs and their coding staff in achieving maximum reimbursement for services rendered. The webinar will focus on denial management and the information and actions necessary to reach claim adjudication as well as how to identify missing or insufficient components in the revenue cycle process. Code: WCW210915

To take a practice to the next level, well-defined systems and proper training must be in place. When team members understand the “why” behind what they are asked to do, the practice runs more efficiently and smoothly. When all the team members recognize their purpose, they will work harder together to achieve the desired goals. This 90-minute webinar will review the importance and skills of creating the ultimate customer service experience for patients to produce a happier, motivated team and loyal, lifelong patients. Participants will learn how to understand what patients are thinking and how they process information to help increase case acceptance. Most offices have a backdoor problem, and discovering how to close it will take the focus off pursuing only new patients and help the practice’s numbers grow. Code: WPM211019